<td class="bx-sortable<?=($header["sort_state"] <> ''? ' bx-sorted':'')?>" on click="bxGrid_<?=$arParams["GRID_ID"]?>.Sort('<?=CUtil::addslashes($header["sort_url"])?>', '<?=$header["sort_state"]?>', '<?=$header["order"]?>', arguments);" on contextmenu="return [{'TEXT': '<?=CUtil::JSEscape(GetMessage("interface_grid_sort_asc"))?>', 'ONCLICK':'bxGrid_<?=$arParams["GRID_ID"]?>.Sort(\'<?=CUtil::addslashes($header["sort_url"])?>\', \'desc\')', 'ICONCLASS':'grid-sort-asc'}, {'TEXT': '<?=CUtil::JSEscape(GetMessage("interface_grid_sort_desc"))?>', 'ONCLICK':'bxGrid_<?=$arParams["GRID_ID"]?>.Sort(\'<?=CUtil::addslashes($header["sort_url"])?>\', \'asc\')', 'ICONCLASS':'grid-sort-desc'}, {'TEXT': '<?=CUtil::JSEscape(GetMessage("interface_grid_hide_col"))?>', 'ONCLICK':'bxGrid_<?=$arParams["GRID_ID"]?>.HideColumn(\'<?=CUtil::JSEscape($id)?>\')', 'DISABLED':<?=($USER->IsAuthorized()? 'false':'true')?>}]" title="<?=$order_title?>" width="<?=$header["width"]?>" >
$APPLICATION->IncludeComponent( "bitrix:main.interface.grid", "template1", array( "GRID_ID"=>$arResult["GRID_ID"], "HEADERS"=>array( array("id"=>"LAMP", "name"=> GetMessage('SUP_LAMP'), "sort"=>"s_lamp", "default"=>true,"width"=>"80px;"), array("id"=>"ID", "name"=>GetMessage('SUP_ID'), "sort"=>"s_id", "default"=>true,"width"=>"80px;"), array("id"=>"TITLE", "name"=>GetMessage('SUP_TITLE'), "default"=>true,"width"=>"300px;"), array("id"=>"TIMESTAMP_X", "name"=>GetMessage('SUP_TIMESTAMP'), "sort"=>"s_timestamp_x", "default"=>true,"width"=>"130px;"), array("id"=>"MODIFIED_BY", "name"=>GetMessage('SUP_MODIFIED_BY'), "default"=>true,"width"=>"130px;"), array("id"=>"MESSAGES", "name"=>GetMessage('SUP_MESSAGES'), "default"=>true,"width"=>"20px;"), array("id"=>"STATUS_NAME", "name"=>GetMessage('SUP_STATUS'), "default"=>true,"width"=>"200px;") ), ... ... ...
В копии шаблона main.interface.grid, изменил следующую строку, добавив в нее width="<?=$header["width"]?>"
сделав копию шаблона компонента support.ticket.list:
Неудобно за обращениями следить в таком виде